Relativity includes a customer lockbox feature which prevents its support and operations teams from viewing customer data. System admins cannot see pre-production ESI or document productions without getting specific permission. The lockbox feature is enabled by default.
A customer tech must add a Relativity admin to a workspace group.
Despite these safeguards the Relativity Help site states that, “Customer Lockbox is not a full lock-out feature. System administrators can grant themselves access to these workspaces but this action is audited.”