Checklist for Litigation Hold Compliance

Here's a quick checklist on how to get custodians to be more cooperative based on the advice provided by Claira Hart and Lindsey Tsai of ZApproved on the ACEDS webinar, How Lean Teams Can Increase Custodian Compliance With 5 Easy Tips .

1. Simplify the language of the litigation hold -

   1. Don't use a lot of legal language.

   2. Don't force the potential custodian to review a long set of instructions. Consider cutting any unnecessary language. This is given as an example of a notice which is too short:

This is an example of a notice which is too long:

This is just right:

2. There should be a clear 'call to action'

a. The custodians shouldn't be confused by the notice.

b. A notice shouldn't prompt the custodians to ask a lot of questions.

c. Litigation hold software should prompt the custodian to accept the notice.

d. Compliance should not be difficult.

e. Give contact information for a real person to answer any questions.

3. Make sure the notice has good formatting.

a. Put custodians' obligations in a bulleted list.

b. Highlight particularly important instructions.

4. The litigation hold notice should be clear.

a. Provide detail on the data sources which should preserved

b. Use an eye-catching subject line with a phrase such as 'ACTION REQUIRED'.

c. Specify a date range for the data to be collected.

d. Prepare a log of where data has been collected from.

5. Make clear who the legal hold notice is from, whether it's the general counsel or someone else.

6. Give a deadline by which a response is required.

7. Provide suggestions on where data can be found.

8. Provide automated reminders to the custodians reminding them of response deadlines.

9. If there is no response, escalate the effort to collect data to a custodian's manager, or the system admin.

10. Use a single message consolidating multiple holds for more than one litigation matter.

11. Track custodian compliance with metrics showing the percentage of employees who have responded.

12. Make sure that you are focusing on active employees, and are aware of who has been terminated.

13. Provide training on litigation holds which are tailored to specific departments.

14. Be sure the hold notice is not misinterpreted as spam or a phishing exploit.

15. Work with IT to confirm that the email with the hold notice is not flagged as an external notice.

16. Prepare a defensible, easy to replicate template for your legal hold.

17. Make sure that hold notices follow a consistent format and 'cadence' with standardized intervals for reminders.

18. Identify someone who will draft the hold notices, and someone who will give them final approval.

19. Not closing out holds in a timely fashion can create risk for a business.

20. Provide contact information for a subject matter expert.

21. Ask about data stored on devices not provided by the company.

22. Ask each potential custodian if they know of anyone else who should be a custodian.

Electronic Discovery Supply Chain Problems

The worldwide disruption in supply chains is impacting hardware used in electronic discovery. Solid state drives are in short supply for more than one reason. ABF (Ajinomoto Build-up Film) substrate is an insulation material used to protect chips. A Fortune Magazine article posted here, notes that Intel, Nvidia, AMD, and Broadcom all have had trouble getting a sufficient supply of the substrate.

Silicon wafers are needed for semiconductors. They form a base for integrated circuits. Semiconductor Engineering reported in September 2021 that, "Today, buyers of silicon wafers of many types face tight supply with rising average selling prices.".

Controllers for solid state drives are processors that run software. The power outages in Texas forced Samsung to shut down some of its SSD controller factories, according to Tom's Hardware.

There's a shortage of microchips across the board. Bloomberg has reported : "Lead times for Broadcom Inc.— a barometer for the industry because of its involvement across the supply chain—extended to 22.2 weeks, up from 12.2 weeks in February 2020."

Extracting Artifact Data from Zoom

Magnet Forensics Axiom is a forensics tool which can be used to collect and analyze data from computers and smartphones. Chat messages and web browsing history can be pulled from iPhones and Androids, and data can be recovered from apps like SnapChat.

It also can collect artifact data from Zoom software installed on a Windows PC, or mobile phones. The artifact data differs from the actual user added content in that rather than being content the user intentionally creates and views, it is the data that is left behind from the use of the application.

With the login info for the system Zoom was installed on, Axiom can decrypt artifact data to thread chat messages together.

The artifact data can serve as a record showing who exchanged messages and when they were exchanged.