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Relativity’s Not So Locked Lockbox?

Relativity includes a customer lockbox feature which prevents its support and operations teams from viewing customer data. System admins cannot see pre-production ESI or document productions without getting specific permission. The lockbox feature is enabled by default.


A customer tech must add a Relativity admin to a workspace group.


Despite these safeguards the Relativity Help site states that, “Customer Lockbox is not a full lock-out feature. System administrators can grant themselves access to these workspaces but this action is audited.”


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Sean O'Shea has more than 20 years of experience in the litigation support field with major law firms in New York and San Francisco.   He is an ACEDS Certified eDiscovery Specialist and a Relativity Certified Administrator.

The views expressed in this blog are those of the owner and do not reflect the views or opinions of the owner’s employer.

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