Relativity and other web-based document database programs will sometimes suggest that Active X viewer issues can be resolved by adding the document database web address as a trusted site in your browser.
Be sure to note that by default Relativity uses the HTML viewer, not the Active X viewer, and that the Active X Viewer can only be used in Internet Explorer. These 'viewers' allow the browser to display and interact with document images. While the HTML viewer allows Relativity to be compatible with multiple browsers, in order to mass print images, you need to shift back to the ActiveX viewer. You also need the ActiveX viewer to print highlights and redactions on transcripts in native form. Note that you can only switch back to ActiveX by making a change to the UseLegacyViewer setting the configuration table of the Microsoft SQL Server Management Studio. The ActiveX viewer was used in Relativity until version 9 was released.
The documentation from kCura that I've reviewed doesn't make clear how to add the Relativity site in either IE or Chrome.
In IE you need to go to Tools . . . Internet Options , and click on the 'Security' tab of the dialog box which opens. Click on the green check mark in the section entitled, "Select a zone to view or change security settings." . A new 'Trusted Sites' dialog box will open and you'll be prompted to Add a website to the zone. The Relativity address should be something like https://relativity.abcinc.com/Relativity/, but note that IE will only accept https addresses. A http address cannot be entered.
In Chrome you add a trusted address by going to the triple horizontal line menu icon, selecting Settings, scrolling down and clicking on the link reading, 'Showing Advanced Settings'. Then click on Change Proxy Settings in the Network section. A dialog box will then open entitled 'Internet Properties' which is identical to the one accessed when you click 'Internet Options' in IE. You add in trusted sites the same way. At least in Windows 7, anything added in Chrome will show up as a trusted site in IE, and vice versa.
Note that problems with an ActiveX viewer can also be solved by clearing out a browser cache [in IE or Chrome once you're in the Internet Options/Internet Properties dialog box just click on the General tab and then click on the Delete button in the Browsing History section.] or by uninstalling and reinstalling the Relativity Viewer. You install the Relativity Viewer by clicking on the Administration tab in a Workspace and clicking on 'Viewer Installation Kit' in the Relativity Downloads section on the right. Uninstall Relativity Web Client and Relativity Web Client Manager from the Control Panel in Windows.